Common queries answered
Frequently asked Questions
What will I see on my bank/card statement?
Charges will appear as a purchase from 5DollarDreamHome (or a similar descriptor). If you need the exact statement descriptor, please contact us and we’ll confirm it.
I don’t recognize a charge - what should I do first?
Please contact us first through https://5dollardreamhome.com/contact-us/. We can usually resolve billing questions faster than a bank dispute and help you avoid delays.
I was charged more than once (duplicate charge). Can you fix it?
Yes. If a duplicate charge occurred, we’ll review the transaction and refund the duplicate amount if confirmed.
My entry didn’t appear / I didn’t receive confirmation. What now?
Contact us with the email used at checkout and the approximate time of purchase. We can verify entry records and provide confirmation or correct any technical issue.
Can I cancel or reverse an entry purchase?
Sweepstakes entry purchases are generally final once processed to protect fairness and integrity. However, refunds may be available for duplicate charges, technical errors, unauthorized charges (after verification), or canceled promotions (see Refund Policy).
What if someone used my card without permission?
Please contact us immediately. We’ll help verify the transaction and, where appropriate, issue a refund and take steps to prevent further unauthorized activity.
How long do refunds take?
Once approved, refunds are issued back to the original payment method. Timing varies by bank/card network, but many refunds appear within 3–10 business days.
My bank asked for documentation - can you help?
Yes. We can provide a receipt, timestamps, and basic transaction/entry confirmation information upon request.
What if I’m in a restricted location or otherwise ineligible?
Eligibility rules vary by jurisdiction and are defined in the Official Rules. If an entry is determined to be ineligible/void under the rules, we will handle it in accordance with the Official Rules and our Refund Policy.
What’s the fastest way to resolve a billing issue?
Use https://5dollardreamhome.com/contact-us/ and include: the email used at purchase, transaction date/time, and any receipt/transaction ID. The more detail you provide, the faster we can resolve it.
Still need help?
Drop Us a Line
Mailing Address:
5DollarDreamHome™
304 South Jones Boulevard #2416
Las Vegas, Nevada 89107
United States